FCRME — customer request management

Context

FCRME is a strategic platform dedicated to managing and processing Orange customer requests, operating within a highly distributed architecture under significant transaction volume.

My role

Senior Developer – Tech Lead, within the team responsible for backend modernization.

Contributions

• Designing and developing high-performance REST APIs.
• Modernizing existing APIs following modular architecture and clean code principles.
• Establishing code reviews, unit testing and continuous integration.
• Contributing to architectural decisions around asynchronous communication.
• Mentoring team developers on quality standards.

Outcome

A more modular, better-tested codebase, with asynchronous communication better suited to absorb traffic spikes.

Core technologies

• Java 21
• Spring Boot
• PostgreSQL
• RabbitMQ
• GitLab CI/CD
• SonarQube